Frequently asked questions

On this page we’ve gathered all the frequently asked questions. Is your question not listed?

Frequently asked questions

Everything you need to know

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Registration & app usage

How do I change my personal information?
After signing up, click on your name. Here you can see your personal details and you can change them. The payment details can be found under the tab “Wallet”.  If you need help, let us know via support@go-sharing.tr
The e-moped can be started and stopped through our app. That is why our e-mopeds have an extra security system, a start and stop system. If you see ‘Ready’ appearing in the dashboard, you can just drive away as usual. Is the ‘Ready’ sign off? First make sure that the stand is folded down, then you can press the ready button. You can find this button at the bottom, right next to the emergency lights button on your right hand. You can now start the e-moped. Are you still unable to start the e-moped? Please contact our customer support via support@go-sharing.tr.
All available e-scooters can be found on the map in the GO Sharing app and of course you choose the nearest e-scooter. Click on the green button ‘Reserve’ and you will then have 15 free minutes to walk to the scooter.
You have located the e-scooter and if you have reserved it, you can simply click on ‘Start’ in the app to start the scooter. If you are standing next to the scooter without making a reservation, you can just scan the QR code on the scooter.
When you open the app, click on the profile icon on the right and register your phone number. Pay attention! Your number is verified with a code, so use the phone number that corresponds to the phone on which you installed the app. Then enter your details:   1 Click on the profile icon on the right, fill in your personal details and click on ‘save’ 2 Then follow the steps to submit your driving license for verification 3 After uploading, your driving license will be verified and you will receive an SMS within a few minutes 4 You can now add your payment method. You can drive per minute with your CreditCard or DebitCard 5 Do you want to start a ride? Find an e-scooter near you on the map 6 Click on the e-scooter icon and press ‘Reserve’ 7 Walk during the 15 free minutes to your e-scooter. When you are at the e-scooter, click on ‘Start’ in the app 8 Drive wherever you want to go to. Have fun!

During your ride

What should I do in case of damage?
We hope it’s nothing serious. Here’s what you need to do:   1) Determine the Damage: First of all, identify the damage to yourself, the person you hit or the vehicle, and if there is material damage, take a photo of the damage.   2) Call Us Before Leaving the Location: Call the GO Sharing Customer Support team at 08504807184, file a report and request the documents you need to fill out.   3) Submit Your Documents: Submit the required documents to us at support.tr@go-sharing.com within 3 days.   4) Track Your File: You can track your opened damage file by calling Allianz Customer Service at 0850 399 9999 or using the Damage File View link.
The battery can reach more than 60 kilometers! But pay attention, the battery drains faster when you ride the e-scooter with two people. Is your battery almost empty? Make sure you are able to reach your destination with this small amount. Switch to another e-scooter in the area. We are charging e-scooters every day for your trip! 
Yes, you can use your e-scooter anywhere that local laws allow. Please note that you cannot end your trip outside the service area. Parking (temporarily) is, possible of course, during this time you will pay the parking mode price.
Wherever you are allowed to go with a normal moped! So you can go both inside and outside our service area. But, stay in notice of our service areas. – The green service area: You can drive here as well as end your ride – The red service area: You can drive here but you can’t end your ride in this area – Outside the service area: You cannot end your ride, but temporarily parking is possible.
No, by doing this you are committing a criminal offense. You are the only one whom can use our service on your account, because your GO Sharing account is linked to your personal data (for example your drivers license). Does someone else want to drive too? Great! They can create their own personal account. Then you are able to tour together.
No, there is not. You can drive as long as you want, because you are paying per minute. Of course, pay attention to the capacity of the battery. Make sure you do not drive up to a 0% battery, but pick up another scooter nearby on which you can continue your journey. GO Sharing takes care of charging the batteries in the service area.
Of course! There is the possibility to travel with someone on the back of the e-scooter. But, please keep in mind that the maximum weight the scooter can carry is 160 kg.
Our e-scooters are 24/7 available.  

After your ride

Where am I allowed to park the e-scooter?
The scooter can be parked anywhere within our light green area. We call this the ‘service area’. We ask you obey the rules and to take your environment into account. So treat it as if it is your own property. Make sure that: – You do not cause any inconveniences when parking your e-scooter. -You park at a location where scooters and/or bicycles are allowed. -Your e-scooter stands steady and upright on its standard. -You do not let the e-scooter lean against anything. -You do not park the e-scooter on the road. -You are not blocking either an entrance or an exit.
Click on ‘END’ in the app and the e-scooter will switch off automatically. This will end your ride. Note: your ride can be ended anywhere within the light green area. We also call this green area the ‘service area’.  You cannot end your trip outside the service area, but you can of course park (temporarily).   If you park the e-scooter (temporarily) outside the service area, you will only be charged with parking mode price per minute. Make sure that you do not cause any inconvenience when parking your e-scooter. We ask you to obey the rules and take your environment into account. So treat it as if it is your own property.     Make sure that: – You do not cause any inconveniences when parking your e-scooter. -You park at a location where scooters and/or bicycles are allowed. -Your e-scooter stands steady and upright on its standard. -You do not let the e-scooter lean against anything. -You do not park the e-scooter on the road. -You are not blocking either an entrance or an exit.
No, you just drive and enjoy. We’ll do the rest! If there is any damage, please report this in the app. You can click on the black (!) exclamation mark and report the damage to us.

Costs and pricing

How much does it cost to register?
Nothing! Because at GO Sharing we don’t have any registration costs.
Do you want to make a reservation for an e-scooter in your area? You will have 15 free minutes to get there and start the e-scooter. Your paid minutes start counting from the moment you start the e-scooter. When you end your ride in the app, the timer also stops.
You can pay with a Credit Card.
You only pay an opening fee as 5.99 TL. You must, of course, obey the (traffic) rules, because fines are passed on to the user.
If the debit/credit card is valid in Turkey, we will accept it.
Of course! After your drive you will receive an invoice by e-mail.
Most certainly. You can ever rent per month for business. Choose what suits you. Would you like to explore this option furthermore? Contact us via business-tr@go-sharing.com.
The online payment is completely safe. We use Adyen’s service for this. This Dutch company is a worldleader in the processing of payments. All transactions are SSL secured. However, GO Sharing does not store any bank details, this is all done via Adyen.
The prices per minute already includes VAT. But, for business packages the prices are mentioned without VAT.
Different packages are coming soon!
Prices start at 7.99 TL per minute and our opening fee is 7.99 TL. Our prices include maintenance, insurance and the battery. You pay for your ride, we do the rest!

Conditions

What should I do in case of damage?
We hope it’s nothing serious. Here’s what you need to do:   1) Determine the Damage: First of all, identify the damage to yourself, the person you hit or the vehicle, and if there is material damage, take a photo of the damage.   2) Call Us Before Leaving the Location: Call the GO Sharing Customer Support team at 08504807184, file a report and request the documents you need to fill out.   3) Submit Your Documents: Submit the required documents to us at support.tr@go-sharing.com within 3 days.   4) Track Your File: You can track your opened damage file by calling Allianz Customer Service at 0850 399 9999 or using the Damage File View link.
From the age of 18 you can already drive with our GO Sharing e-scooter. The scooters are super easy to drive and the service is available to anyone with a valid drivers license.
With a drivers license B (car), drivers license A (motorcycle) or driviers license AM (moped) you can use our service.
Yes, helmet wearing is mandatory. That is because our e-scooter drive 45 km per hour.
The personal data is backed up with secure drives.
All e-mopeds are covered by third party liability, with a deductible of 6.500 TL. Our monthly business packages are completely free of deductible.

What if…

What if I have never ridden a e-scooter?
Our e-scooters are available for everyone with a drivers license. Have you never ridden a e-scooter? Then it is advised to try this in an open space with half power, before you start making miles on our e-scooters. The use of the e-scooter is always at your own risk.
Hopefully that will never happen. If this is the case, take photos in a respectful manner if possible and send this, together with an accompanying text and a claim form, to support@go-sharing.tr
Our e-scooter can reach a maximum speed of 45 km per hour. That’s why you must wear a helmet while driving.

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