Privacy Policy

And

Information on Personal Data Processing

GO Sharing

 

Go Sharing Mobilite Hizmetleri ve Tic. A.S

 

Last update: May 2021

 

PART-1: PRIVACY POLICY

 

1.Who are we and what do we do?

We are GO Sharing. GO Sharing offers shared (electric) mobility as a new, flexible way of transportation. Our vision is to contribute to a green planet with mobility owned by everyone, shared by everyone. With our shared (electric) vehicles, we connect cities for everyone in a fun and sustainable way. By sharing, we all contribute to a green planet.

We offer our services via an application (App). You can find more information about our services on the website: go-sharing.com (Website). Our services, App and Website will collectively be referred to as (the Services).

In this Privacy Policy and Clarification Text on Personal Data we explain which personal data we process when you make use of our Services. We also explain for which purposes we use the personal data, how we protect them and how we store them. This Privacy Policy applies to the Services provided by GO Sharing B.V. and its (local) affiliates.

2.Privacy and the Privacy Legislation

We are all about respecting your privacy and protecting your personal data. We process Personal Data – i.e. all information by which a person can be directly or indirectly identified – in line with the Law Nr. 6698 on the Protection of Personal Data (the “Law”) and General Data Protection Regulation (GDPR) and other relevant legislation on the protection of Personal Data (collectively referred to as Privacy Legislation).

3.Our role as Data Controller

We determine the purposes and means of the processing activities mentioned in this Privacy Policy. This means we act as Data Controller within the meaning of the Privacy Legislation.

4.Cookies

We may use functional, tracking and analytical cookies on our Website and within our App. A cookie is a simple small text file that can be stored in your computer when visiting the Website or App. This text file identifies your browser and/or device. When visiting our Website or App again, the cookie ensures that your browser/device is recognized.

For more information on our use of cookies, please refer to our cookie statement: [link].

 

4.1. What Is A Cookie And For What Purposes Is It Used?

4.1.1. A cookie is a data storage file installed on your computer, mobile phones, tablets or other mobile devices that you access by application or websites. Your session information and similar data are stored in this file. Thus, your devices that you access will remember your data when you use the Application or Website again. Therefore, cookies are necessary and important for you to use the Application and the Website effectively and easily.

 

4.1.2. First-party cookies set by Go Sharing in order to provide you with more suitable services, products or offers on the Application, Website and third party websites, and likewise; Third-party cookies are used in order for the third parties, institutions and websites we cooperate with to provide you with more suitable service products or offers.

 

4.1.3. The main purposes of using cookies are;

• The need for some technical data in order to use the Application and Website more effectively,

• Collecting information about your Go Sharing’s browsing and usage preferences and habits,

• Go Sharing needs your personal data such as your IP address in order to fulfill its legal and contractual obligations, especially those arising from the Regulation on the Regulation of Broadcasts on the Internet No.5651.

 

4.2. What Types of Data Are Processed With Cookies?

4.2.1. Cookies generally collect data regarding your browsing and usage preferences on the device from which you access the Application and Website, depending on their types. This data includes the pages you have accessed, our services and products you have viewed, and all the information regarding your browsing on the Application and Website.

 

4.3. Which Types of Cookies We Use In Which Ways?

4.3.1. We use different types of cookies on the Website. These are cookies, function cookies, analysis / performance cookies and targeting / advertising cookies that are mandatory to be used to keep the Application and Website running.

·      Must Use Cookies: These cookies are absolutely necessary for the Website to function properly. These cookies are needed to manage the system and prevent fraudulent transactions, and if they are blocked, the Application and Website will not work.

·      Functional Cookies: These cookies are used to provide you with a more advanced and easier usage experience. For example, it performs its functions to remember your previous preferences, to enable you to easily access video and social media content on the Application and Website. You can prevent the use of these cookies as described in detail below.

·      Analysis / Performance Cookies: These cookies enable us to analyze and understand the functioning of the Application and Website, and to develop the Application and Website by interacting with you. You can prevent the use of these cookies as described in detail below.

·      Targeting / Advertising Cookies: These cookies are used to detect and present content that may be of interest to you, including advertising content. You can prevent the use of these cookies as described in detail below. However, blocking these cookies will not completely block the ad content, but only ads with general content will be served instead of ads that may be of interest to you.

 

4.4. Target and tracking cookies are used in the Application and Website to assist third parties to provide services, especially advertising services, and to increase the effectiveness of these services. These cookies can remember the web pages and sites you visit and collect personal data, especially the IP address of the user device.

4.5. The Application and Website are both first-party and first-party to collect information, remember your interests and demographic data, and provide you with targeted ads, improve ads, number of visits and ad impressions, other uses of advertising services, and interactions with these ad impressions and ad services. also uses third party cookies.

 

4.6. How Can You Prevent the Use of Cookies?

The use of cookies provides a better service by the Application and Website, and if you wish, you can prevent the use of cookies. However, do not forget that in this case, the site may not function fully and you may not be able to benefit from all its features. In order to prevent the use of cookies, you need to change the settings of your internet browser. These changes vary depending on the device and internet browser you use. Below are information on what steps should be followed to prevent the use of cookies on different internet browsers:

·      Internet Explorer

1. Open the desktop and tap or click the Internet Explorer icon on the taskbar.

2. Tap or click the Tools button and Internet options.

3. Tap or click the Privacy tab, then move the slider up under Settings to block all cookies and tap or click the OK button.

 

·      Google Chrome

1. Select the Chrome menu icon.

2. Select Settings.

3. Select Show advanced settings near the bottom of the page.

4. In the “Privacy” section, select Content settings.

5. Select Prevent sites from setting data.

6. Select Done.

·      Mozilla Firefox

1. Open the Website in your Firefox browser.

2. Press the “i” button next to the address bar.

3. Click the more information button in the box that opens.

4. On the Page Info screen that opens, click Permissions.

5. Close the window by checking the “Block” box under the heading “May leave cookies”.

• Safari

1. Open the Settings app.

2. In the screen that opens, enter the Safari settings.

3. Select “Block Cookies”.

4. On the screen that opens, choose one of the “Never”, “Third Party and Advertisements” options according to your own preference.

 

PART-2: INFORMATION ON PERSONAL DATA PROCESSING

1. The purpose of this statenebt is to inform you regarding the personal data processing operations we conduct under Article 10 of the Law Nr. 6698 on the Protection of Personal Data (the “Law”). For the purposes of the Law, the data controller is ********. (“Go Sharing”)

 

2.This Clarification Text is used by all visitors (“Visitors”) who use the website www.go-sharing.com (“Site”) and the mobile application named Go Sharing (“Application”), who rented the service from the Website and the Mobile Application, placed an order, it applies to all personal data provided to Go Sharing by all beneficiaries / persons making a request for use. By visiting this Site, we inform you that you have read, reviewed and accepted the terms, conditions, approving the distance sales contract and by purchasing and ordering the Service via the Website and Application.

 

3.Go Sharing attaches importance to the privacy and protection of your personal data while providing its services. In accordance with the Law, any data obtained / will be obtained by Go Sharing as a data controller or shared with Go Sharing by you will only be processed by Go Sharing in the scope described below and in the manner stipulated by the Law.

 

 

4.How Your Personal Data Is Processed

By Go Sharing and Go Sharing’s affiliated companies, or through websites and all channels including, but not limited to, in written, verbal or electronic media; your personal and / or private personal data obtained within the scope of the law and other legislation; It can be obtained, recorded, stored, stored, preserved, changed, changed, legal, legal reasons or other persons deemed appropriate by Go Sharing for the provision of the service and / or the relevant third person in Turkey or abroad / can be shared with legal entities, can be processed including transfer abroad.

 

 

5.Which Personal Data do we process and for which purposes do we use them?

We may process the following (personal) data from you when you use our App, visit our Website or otherwise use our Services.

 

When you use our App:

Personal Data: Purpose(s): Legal ground(s):
Registration via phone number:

Phone number, first and last name, email address, address (city, street, number and postal code).

Registration via social account:

Data from your Apple, Google or Facebook account (i.e. name, age, email address and profile picture) and the eventual other Personal Data you provide us access to.

We use these data to:

–   registrate you as a user of the App;

–   create an account for you within the App;

–   improve the usability of our Services; and

–   send you notifications.

–   (re)target you on social media for marketing and advertising purposes.

 

We may process these data because this is necessary to perform our contract with you, i.e. to provide you the Services available through our App.

We may process the additional Personal Data voluntarily provided through your social account based on your permission. In most cases, this permission can be withdrawn in the settings of your social account.

We may only send you notifications on your device, if you gave us your permission to do so. You can always withdraw your permission within the App and within the settings of your device.

License verification:

A photo of yourself and a photo of the front and back of your driving license (including: photo, name, date of birth and dates of issue & valid until).

Please note: we ask you to hide your national identification number when providing a photo of your driving licence, as we do not need to process your national identification number.

We use these data to:

verify your driving license and thus your permission to drive.

We may process these data, because this is necessary to perform our contract with you, i.e. to verify whether you are suited to use our vehicles as part of the Services.
Location:

Location of the device you use for the use of our Services.

We use these data to:

–   see where you are currently located and show you available vehicles nearby; and

–   ensure that you can reserve and (un)lock a vehicle if you are close to the vehicle.

 

We may process your location data because this is necessary to perform our contract with you, i.e. to enable you to reserve and (un)lock one of our vehicles.

In some cases, your device requests your permission to share the location of your device with us. This permission is required to make use of our Services. You can however withdraw your permission at any time within the App and within the settings of your device.

Details of your rides:

Vehicle license plate, pick-up and drop-off location of the vehicle, route, distance, time, duration and price of the ride.

We use these data to:

–   give you an overview of your rides;

–   give you an overview of the price of the ride and invoice you accordingly;

–   match (received) fines at GO Sharing with the relevant user (see more information below);

–   finetune our value proposition and our Services to your needs;

–   locate our vehicle at the pick-up and drop-off location and track the location of our vehicle during the ride.

 

We may process these data, because this is necessary to perform our contract with you, i.e. to show you your previous rides incl. the costs thereof.

As for the received fines, we may process these data to perform our contract with you, i.e. to forward the received fines to the relevant user (see more information below). Moreover, we also have a legitimate interest to process such information to ensure that the fine is matched with the right user.

As for the location of the vehicle, we have a legitimate interest to process such information to protect our properties (e.g. against loss or theft).

Payment information:

Payment method (credit card, Sofort or iDeal) and payment details (i.e. account number, account holder, payment amount, time of transactions, applicable taxes etc).

We use these data to:

–   send you invoices;

–   process and administer payments;

–   include in our (financial) administration to comply with Tax and Customs Administration regulations; and

To charge (traffic)fines (the Fine) and penalties on the basis of the Terms of GO Sharing (the Penalty).

We may process these data, because we need these Personal Data to perform our contract with you.

We are also legally obligated to process and/or share (some of) these data for/with the national tax authorities.

 

When you contact us, or we contact you:
Personal Data: Purpose(s): Legal ground(s):
If you contact us:

Your name, email address and/or telephone number (depending on how you contact us), and the content of the correspondence between you and GO Sharing.

We use these data to:

–    answer your questions and/or handle complaints;

–    support you in using our Services; and

–    improve our Services as a result of questions and feedback received from users.

We may process these data, because we have a legitimate interest to contact and assist you based on your comment or question and to improve our Services as a result of the questions and feedback we receive.
If we contact you regarding a Fine and/or Penalty:

Your name, contact information (email address, phone number and/or address) and rides during the time frame of the Fine/Penalty.

Please note: Fines are sent to the owner of the vehicle, i.e. GO Sharing. We will forward this fine to the user that was driving the vehicle at the timestamp of the fine.

We use these data to:

–    match the received Fine/Penalty with the user of the vehicle;

–    contact the relevant user to announce the Fine/Penalty; and

–    forward/send the Fine/Penalty to the relevant user.

We may process these data, because we need these Personal Data to perform our contract with you, i.e. to forward (and collect) received Fines and Penalties to the users that have caused such Fine/Penalty.
Newsletters:

Email Address and first and last name.

We use these data to:

send you our newsletter and keep you informed on all our (future) activities and Services.

We may send you newsletters, if you gave us permission to do so.

If you are a paying user, we may send you newsletters based on our legitimate interest to inform you about similar Services.

It is always possible to unsubscribe from our newsletter via the link at the bottom of each newsletter.

Service notifications:

Email address and first and last name

We use these data to:

send you service notifications about the Services you are using.

We may send you service notifications, because we have a legitimate interest to inform you about service updates that are relevant for your use of the Services.
Via our social media pages:

Information you make public, when you leave a comment or otherwise post something on our social media channels.

We use these data to:

–    contact you via our social media channels; and

–       process your feedback left on our social media channels.

We may process these Personal Data, because we have a legitimate interest to process these data and because the visitors voluntarily made this information public.

Our social media pages are also controlled by the social medium itself. Please check their own privacy policies, to see how they handle Personal Data:

Facebook: Privacy Policy

Instagram: Privacy Policy

LinkedIn: Privacy Policy

Twitter: Privacy Policy

 

 

When you use our Website:
Technical information:

Information on the device, IP-address and browser used to access our Services.

We use this data to:

–   communicate in the same language of the browser;

–   adapt our Website and App to the used device; and

–       improve the usability of our Website and App.

We may process this data because we have a legitimate interest to do so, i.e. to provide you with a good functioning Website and App and improve our Services for our users.
6.How long do we keep the Personal Data?

We will not process or store any Personal Data that we do not need. We store Personal Data for as long as we need it for the above purposes in any case, within the period allowed under the Law. In this respect, we apply the following retention periods:

–       Account data and details of rides | Your account data and the details of rides are retained as long as your account is activated and will be deleted within 6 months after the deactivating your account (unless stated otherwise below).

–       Driving license | The photo of your driving license will be retained for 30 days or as long as necessary to verify the driving licence. The information retrieved from the driving license is stored as long as your account is activated and/or until the driving license is invalidated.

–       Location data | This information is stored as long as necessary for the purposes stated above.

–       Newsletters | We retain the Personal Data used for sending newsletters until you unsubscribe from our newsletter via the link at the bottom of each newsletter.

–       Personal Data in our correspondence | This data is stored as long as necessary to handle your message/question/complaint.

–       Personal Data in our administration for the tax authorities | We store these Personal Data for ten (10) years, in accordance with our legal obligation.

–       Technical information on the use of our Services | This data is stored as long as necessary for the purposes stated above.

–       After expiry of the aforementioned retention period, we may process and retain certain Personal Data to comply with legal retention obligations and/or for fraud/misuse investigations or to substantiate a (judicial) claim. In such events, we will retain the data separately and only use such data for the aforementioned purposes.

7.Do we share your Personal Data with others?

Persons/organizations to whom your personal data shared with Go Sharing can be transferred within the scope of the Law for the purposes specified in the Law and this Clarification Text;

  • All kinds of official authorities and institutions, shareholders of Go sharing and direct / indirect domestic / foreign affiliates, software program-service partner individuals and organizations that Go sharing receives / cooperates with to carry out its activities, banks for collection purposes and / or Institutions authorized for collection and domestic / foreign organizations and other relevant third parties that work to carry out activities related to these purposes.

Processors

We use Processors to assist us in our Services. Within this context these Processors receive Personal Data from us which they process by our order.

We inter alia use processors for the verification of the driving licence, hosting our data, sending push notifications, support us in providing customer service and for sending (automatic) mails and online forms and provide analytics on out services.

Our use of Processors is always in accordance with the Privacy Legislation. We have established contractual agreements with all our Processors in data processing agreements in which – in line with this Privacy Policy – is defined what these Processors may do with your Personal Data, how they must secure it and when it must be deleted. These Processors may only use the data received from us within the scope of our instructions and under no circumstances for other purposes.

External controllers

Your payments will be processed via the third-party payment service provider Sofort (provided by Adyen) and respectively the terms and conditions of those services will apply to the payments you make using them. Any Personal Data you provide to this payment service provider will be processed by the payment service provider (as a Controller) in accordance with its own privacy policy.

We are legally obliged to include (some of) the Personal Data in our financial administration, which has to be shared with the national tax authority. The tax authority will process these Personal Data as a Controller in accordance with its own privacy policy.

Apart from the above, we will not share your Personal Data with third parties, unless we are (legally) required to do so, for example on the request of enforcement authorities or to substantiate a (judicial) claim.

8.Export of data outside the European Union

We may transmit Personal Data to our shareholders and affiliates of our shareholders within Turkey and the European Union. We may also transmit Personal Data to the parties outside the European Union, if one of our Processors is established outside the European Union. The Personal Data will only be transferred to countries and/or parties that provide an adequate level of protection in accordance with the European standards.

The transmission of data outside the EU will always happen in conformity with the Privacy Regulation (chapter 5 of the GDPR) and Law Nr. 6698 on the Protection of Personal Data .

9.Security

We take appropriate organizational and technical measures to protect Personal Data against loss or other forms of unlawful processing. These measures ensure a level of security that is appropriate to the data we process.

10.Amendments to this Privacy Policy

We aim to constantly improve our internal procedures and our Services. That is why from time to time we can update this Privacy Policy. If we change our Privacy Policy significantly, we will show you a notification in our App together with a link to the revised Privacy Policy.

 

11.What Are Your Rights About Your Personal Data?

The Law entitles you to do the following:

•       Obtaining information as to whether your personal data is processed or not;

•       Obtaining information on how your personal data is processed;

•       Obtaining information on the purpose of processing your personal data and as to whether it was used in accordance with the purpose;

•       Obtaining information on local and foreign third parties who were transferred your personal data;

•       Demanding correction if your personal data were processed inaccurately or incompletely;

•       Demanding deletion or destruction of your personal data in accordance with the conditions stipulated in the applicable legislation;

•       Demanding notification of deletion, correction and destructions made in accordance with the applicable legislation to third persons;

•       Filing objection against unfavorable results obtained through analysis of your personal data using automatic systems only;

•       Claiming compensation for losses and damages that may arise from illegal processing of your personal data.

You may contact Go Sharing at ……… for further information. However requests filed without observing the statutory requirements under the Law and its secondary legislation with respect to due process and content may be disregarded.

I have been informed about the processing of my personal data by Go Sharing for the above mentioned Purposes.

If you have any questions, comments or concerns regarding the manner in which we handle your Personal Data, please contact us through the contact data below:

 

Go Sharing Mobilite Hizmetleri ve Tic. A.S

T: 085 90 22 901

E: support@go-sharing.nl

W: go-sharing.com

 

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